Terms & Conditions

Overview

This website is operated by Packaging IQ, a company registered in England and Wales under company number 17318721, whose registered office is at Chargrove House, Main Road, Shurdington, Cheltenham GL51 4GA. Our VAT registration number is 530313736. You can contact us at support@packagingiq.co.uk. The terms "we", "us" and "our" on this site refer to Packaging IQ. Packaging IQ offers this website and all information, tools and services made available to you through this website to you, the user, on condition that you agree to all terms, policies and notices contained herein.

By visiting our site and/or purchasing anything from us, you are using our "Service" and agree to the following terms and conditions (hereinafter referred to as "Terms and Conditions" or "Terms"), including any additional terms and conditions and policies referenced herein or linked to herein. These Terms and Conditions apply to all users of the site, including users who visit the site, suppliers, customers, merchants and/or contributors of content. Insofar as these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

The Terms and Conditions also apply to new features or tools that may be added to the current shop. The current version of the Terms and Conditions can always be found on this page. We reserve the right to modify, change or replace the Terms and Conditions in whole or in part by publishing updates and/or changes on our website. You are responsible for checking this page regularly to see if anything has changed. If you continue to use the website after we have published changes, this means that you accept these changes. The Terms in force at the time you place an order will apply to that order.

Use of the Service

You may not use our products for unlawful or unauthorised purposes. You may also not infringe any laws applicable to you (including copyright laws) when using the Service.

If you violate any provision of these Terms and Conditions, we reserve the right, at our sole discretion, to immediately terminate your access to and use of the Services.

General Provisions

Our products and services are supplied exclusively to business customers. To place an order, you must be acting for purposes relating to your trade, business, craft or profession and hold a valid UK VAT registration number. We do not sell to consumers (individuals acting for purposes wholly or mainly outside their trade, business, craft or profession). We reserve the right to verify VAT registration details and to refuse or cancel any order that does not meet this requirement.

We reserve the right to refuse our Services to anyone for any reason at any time.

You acknowledge that, while we use appropriate technical and organisational measures to protect your information, including encryption of payment data during transmission, your content (with the exception of credit card details) may be transmitted without encryption and that this may involve (a) transmission over various networks; and (b) changes to the data to comply with technical requirements imposed by connecting networks or devices. Credit card details are always encrypted when transmitted over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any element on the website through which the Service is provided, without our express written permission.

These Terms and Conditions form part of all agreements between Packaging IQ as supplier and you as customer. Any terms and conditions of the customer are expressly rejected and do not apply.

Headings in this agreement are for convenience only and do not affect interpretation of these Terms.

Accuracy, Completeness and Timeliness of Information

We make every effort to compile the website as accurately as possible. We are not responsible if information on this site is inaccurate, incomplete or out of date. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more recent sources of information. If you rely on the material on this site, you do so at your own risk.

This site may contain certain historical data. Historical data is by its nature not current and is provided for reference purposes only. We reserve the right to change the content of this site at any time, but we are under no obligation to update any information on our site. You agree that you are responsible for checking for changes to our site.

Changes to Prices and Services

The prices of our products as displayed on the website are in pounds sterling (GBP) and do not include delivery charges, VAT and other surcharges, which will be shown at checkout.

The prices of our products are subject to change without notice. The price payable for an order is the price shown at the time we accept your order.

We reserve the right to modify or discontinue the Service, or any part thereof, periodically and without notice. We are not liable for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be offered exclusively online through the website. These products or services may be available in limited quantities. Returns or exchanges are subject to our Returns Policy.

We make every effort to display the colours and images of our products in the shop as accurately as possible. However, we cannot guarantee that your computer monitor will display all colours accurately.

We reserve the right to limit the sale of our products or Services to certain parties, persons, regions or jurisdictions, without being obliged to do so. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer. All product descriptions and prices are subject to change by us at any time and at our sole discretion, without prior notice. We reserve the right to discontinue offering a product at any time. An offer on this site for a product or service is void where prohibited.

We warrant that the products will, on delivery, conform in all material respects with their description on our website. Except as expressly set out in these Terms, all warranties, conditions and other terms implied by statute or common law (including those implied by the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982) are excluded to the fullest extent permitted by law. We do not guarantee that any errors in the Service will be corrected.

Our webshop is intended solely for business customers. Accordingly, the cancellation rights available to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply. Cancellation, withdrawal or return of orders is only possible where expressly agreed by us in writing or provided for under these Terms and Conditions.

Accuracy of Billing and Account Information

We reserve the right to refuse or limit any orders you place with us at our discretion, including orders placed by or through the same customer account or credit card, and/or orders with the same billing address and/or shipping address. If we modify or cancel an order, we may notify you using the email address and/or billing address or telephone number you provided when placing the order. We reserve the right to limit or refuse orders that we believe have been placed by merchants, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made in our shop. You agree to promptly update your account information and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you as necessary.

Delivery

A contract is only concluded once we have accepted your order in writing or by email. The delivery period commences as soon as your order has been successfully placed through our webshop, confirmed by us, and payment has been received by us in full. We accept the payment methods displayed at checkout.

Delivery times are indicative, unless explicitly agreed otherwise in writing. If the delivery time is exceeded, we must be granted a minimum extension of at least two weeks to fulfil the delivery. Only in the event of an unreasonable delay may you terminate the agreement (in whole or in part). Compensation will not be payable in such cases.

If circumstances change, the indicative delivery period may be extended. We may make partial deliveries.

Place of Delivery; Transfer of Risk

We only deliver our products to businesses and organisations established in the United Kingdom, to delivery addresses within the United Kingdom. Delivery to certain remote areas may be subject to additional charges or restrictions, which will be shown at checkout.

Unless otherwise agreed, delivery will take place at your delivery address as specified by you in the order. In your absence, the delivery note will serve as proof of delivery.

From the moment of delivery, the risk of loss or damage shall be borne by you. Movement on your premises shall also be at your own risk.

Products may only be returned in accordance with our Returns Policy.

Complaints

Upon delivery, you must check whether the delivered products and services comply with the arrangements made and the order you have placed. Any complaints must be submitted in writing as soon as possible, but no later than 7 days after delivery of the products.

Submitting a complaint does not automatically entitle you to any rights or remedies.

Please read our Returns Policy for more information on returns and complaint procedures.

Optional Tools

We may provide you with access to third-party tools over which we have no control.

These tools are provided "as is" and "as available", without warranty or endorsement of any kind on our part. We shall have no liability whatsoever related to or arising from your use of any optional third-party tools.

Your use of optional tools offered through the site is entirely at your own discretion and risk, and you should ensure that you are familiar with and agree to the terms and conditions under which these tools are provided by the relevant third-party providers.

Third-Party Links

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these external websites, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.

We are not liable for any harm or damage related to the purchase or use of goods, services, resources, content or other transactions made in connection with third-party websites. Please review the third party's policies and practices carefully before engaging in any transaction with them. Complaints, claims, concerns or questions regarding third-party products should be directed to that third party.

Comments, Feedback and Other User Submissions

If you send us anything at our request (for example, in the context of a competition) or on your own initiative, such as creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or by any other means (collectively referred to as "comments"), you agree that we may edit, copy, publish, distribute, translate and otherwise use any comments you send us at any time and without restriction. We are under no obligation (a) to keep any submission confidential; (b) to pay compensation for any submission; or (c) to respond to any submission.

Without being obliged to do so, we may monitor, edit or remove content that we deem, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable or in breach of these Terms and Conditions or the intellectual property rights of any party.

Personal Data

Our Privacy Policy explains how we collect and use personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Prohibited Use

In addition to other prohibitions set forth in the Terms and Conditions, you may not use the site and its content for any unlawful purpose, to incite others to commit or participate in unlawful acts, to violate international, national or local laws and regulations, or to infringe upon our intellectual property rights or those of others.

Intellectual Property Rights

All intellectual property rights in our products and in the results of our Service remain our exclusive property. Nothing in these Terms grants you any rights in such intellectual property, except for the limited rights necessary to use the products or Service as intended.

Disclaimer of Warranties; Limitations of Liability

We do not guarantee that our Service will be uninterrupted, timely, secure or error-free during your use.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by section 12 of the Sale of Goods Act 1979; or (d) any other liability that cannot be limited or excluded under the laws of England and Wales.

Subject to the paragraph above, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, loss of revenue, loss of savings, loss of data, loss of business or goodwill, replacement costs (whether any such loss is direct or indirect), or for any indirect, special or consequential loss, arising under or in connection with these Terms, your use of the Service or any product obtained through the Service.

Subject to the paragraphs above, our total liability to you in respect of all other losses arising under or in connection with these Terms, the Service or any order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total price paid by you for the order giving rise to the claim.

Indemnification

You agree to indemnify, defend and hold harmless Packaging IQ and its affiliates, partners, directors, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any claims, demands, liabilities, damages, losses or expenses, including reasonable legal fees, arising from or relating to your breach of these Terms and Conditions or the documents referenced herein.

Miscellaneous

These Terms and Conditions, along with our Privacy Policy, Cookie Policy and Returns Policy, constitute the entire agreement between us and supersede all prior agreements.

If any provision of these Terms and Conditions proves to be invalid, the rest shall remain in force. The invalid provision shall be replaced by a legally permissible provision that corresponds as closely as possible to its purpose.

Disputes

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to our Services, the purchase of a product or these Terms and Conditions.